To help you get started, here are some of the key steps you need to take to set up your Magnet Graykey Preserve device.
1. Confirm items for setup:
You should have in your box the following elements:
- Graykey Preserve device
- Power adapter and any additional support adapters
- Cat5 ethernet cable
If you do not have these items in your box, please submit a support ticket so we can resolve the issue.
2. Configure your device:
We offer two types of network configuration for our customers:
- Wireless*
- Ethernet
*Please check the bottom of your Graykey Preserve for a QR code with wireless connection information. If your Graykey Preserve has this QR code, then you may proceed with the Wireless Network Configuration instructions provided in the Graykey Preserve Installation Guide.
Example of a Graykey Preserve wireless network configuration label
If you do not have this QR code or do not want to use a wireless network for initial configuration, please use the Graykey Preserve Installation Guide.
Magnet is dedicated to your success
With Graykey Preserve, you obtain more than just the product. You have access to a variety of services provided by the Magnet Customer Success organization, which focuses on the outcomes for each customer and their investigative needs. We offer services such as:
- Technical Support
- Knowledge-base articles and more
Get started with your Graykey Preserve today!
Support Hours:
Support is available Monday – Friday, 8 a.m. – 5 p.m. U.S. Eastern Time, excluding U.S. national observed holidays.
Contact the Magnet Customer Success via the Support Portal.