2014 – 2019 Multi-Year Accessibility Plan
This 2014 to 2019 accessibility plan outlines the policies and actions that Magnet Forensics Inc. will put in place to improve opportunities for people with disabilities in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.
Statement of Commitment
Magnet Forensics’ mission is to impact people’s lives by finding the truth and empowering others to make a difference. Magnet Forensics is committed to providing a barrier-free environment for people with disabilities and creating a place where everyone wants to work. We are committed to meeting the needs of any of our customers, employees, job applicants, and other stakeholders, with disabilities in a timely manner. We are committed to doing so in a manner that respects the dignity and independence of persons with disabilities. We will do so by continuing to remove and prevent barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Review and Update
This document must be reviewed and updated by December 31, 2018.
Customer Service
| Obligation | Status and Department Ownership | Compliance Date |
| Create, review and update Customer Service Standards policy | Completed. Human Resources conducts an annual review of the policy | January 1, 2012 |
| Permit service animals and support persons on the premises and include this information in employee Customer Service Standards training | Completed. Human Resources provides Customer Service Standards training to all new hires and annual compliance training with existing employees | January 1, 2012 |
| Notify customers of temporary disruption by posting information at entry points including the reason, anticipate duration and alternative ways to access the building | As required. Operations will ensure notice is provided | January 1, 2012 |
| Train all staff on Customer Service Standards | Completed. Human Resources provides Customer Service Standards training to all new hires and annual compliance training with existing employees. Training materials are also updated annually as required | January 1, 2012 |
General Requirements
| Obligation | Status and Department Ownership | Compliance Date |
| Create, review and update Customer Service Standards policy | Completed. Human Resources conducts an annual review of the policy | January 1, 2012 |
| Permit service animals and support persons on the premises and include this information in employee Customer Service Standards training | Completed. Human Resources provides Customer Service Standards training to all new hires and annual compliance training with existing employees | January 1, 2012 |
| Notify customers of temporary disruption by posting information at entry points including the reason, anticipate duration and alternative ways to access the building | As required. Operations will ensure notice is provided | January 1, 2012 |
| Train all staff on Customer Service Standards | Completed. Human Resources provides Customer Service Standards training to all new hires and annual compliance training with existing employees. Training materials are also updated annually as required | January 1, 2012 |